Terms of Service

1. The Service — Not Legal Advice

Voc Hotline provides AI-generated summaries of Washington State vocational rehabilitation guidance (such as WAC 296-19A and L&I vocational services guidelines) for reference only. The Service is not legal advice, does not create any professional or advisory relationship, and may be incomplete, out of date, or incorrect. Answers are produced by an AI system that retrieves and summarizes official sources; that process has inherent limits. The Service may hallucinate (state rules or citations that do not exist), retrieve the wrong passage, omit important exceptions, or summarize outdated guidance even when newer rules apply. Wrong or incomplete answers in workers' compensation and vocational rehabilitation can affect benefits, return-to-work decisions, and injured workers' rights.

You must independently verify any answer against the cited official sources and, where appropriate, confirm with L&I, your supervisor, or qualified legal counsel before acting. See the full Disclaimer.

2. Eligibility and Accounts

The Service is intended for qualified vocational rehabilitation professionals and related industry users working in Washington State (for example, vocational rehabilitation counselors, consultants, and provider staff). It is not intended for injured workers, claimants, consumers, or the general public seeking direct advice about a specific claim or person. You must use the Service only in a professional capacity for which you are qualified.

You must be at least 16 years old to use the Service. You agree to provide accurate information when creating Your account and to keep it up to date. You are responsible for all activity that occurs under Your account.

When You create an account, You must affirmatively read and accept our Disclaimer before You can sign up. By creating an account or using the Service, You agree to these Terms, the Disclaimer, and our Privacy Policy.

voc-hotline.org is not HIPAA compliant. Do not enter protected health information or other client personally identifiable information in the Service. See our Privacy Policy for more detail.

To protect against unauthorized access and account sharing, the Service requires two-factor authentication (via a passkey or an authenticator app) and enforces limits on the number of concurrent sessions. You agree to:

• Keep Your credentials and second-factor devices secure and confidential.
• Not share Your account or allow others to access the Service through Your credentials.
• Notify Us promptly of any unauthorized use of Your account.

3. Acceptable Use

When using the Service, You agree that You will not:

• Enter client or third-party personally identifiable information (PII) or protected health information (PHI) — such as claim numbers, Social Security numbers, or dates of birth — into the assistant. The Service is not HIPAA compliant. You remain responsible for the content You submit.
• Rely on any answer without verifying it against current official sources and appropriate professional judgment.
• Use the Service for any unlawful purpose or in violation of any applicable law.
• Attempt to gain unauthorized access to the Service, other accounts, or our systems, or interfere with or disrupt the Service.
• Scrape, harvest, resell, or redistribute the Service or its outputs except as expressly permitted, or use the Service to build a competing product.
• Misrepresent answers from the Service as legal advice or as official L&I guidance.

4. Industry Beta Access

During our industry beta, Voc Hotline is offered at no charge to a limited number of participants. Access includes the full Service—unlimited questions, conversation history, and shareable conversations—through the beta end date published on our website. We may limit how many accounts can sign up during the beta; when capacity is reached, you may join a waitlist. We may change beta dates, participant limits, or end the beta at any time.

After the beta ends, continued access may require separate arrangements. We will email beta participants about continued access options, contributor access, and any discounts as those become available. Offers are discretionary and not guaranteed. Contributor access is granted at Our discretion and is not available through self-service signup.

5. Your Content

“Your Content” means the questions You submit and the conversations You create. You retain ownership of Your Content. You grant Us a limited license to process, store, and use Your Content as necessary to operate, secure, and improve the Service, as described in Our Privacy Policy.

If You use the conversation-sharing feature, You are creating a link that makes a read-only copy of that conversation accessible to anyone who has the link until You revoke it. You are responsible for what You choose to share and with whom You share the link.

6. Intellectual Property

The Service, including its software, design, and content (excluding Your Content and third-party official sources), is owned by the Company and protected by intellectual property laws. We grant You a limited, non-exclusive, non-transferable, revocable license to use the Service for its intended purpose, subject to these Terms. Official source materials (such as WAC and L&I publications) referenced by the Service remain the property of their respective owners.

7. Third-Party Services

The Service relies on third-party providers (for example, payment processing, email delivery, AI model and embeddings providers, and hosting). Your use of those features may be subject to the third parties' own terms, and We are not responsible for third-party services. The Service may link to third-party websites; We have no control over and assume no responsibility for their content or practices.

8. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, OR NON-INFRINGEMENT. We do not warrant that the Service will be uninterrupted, error-free, or that answers will be accurate, complete, or current.

9. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, THE COMPANY WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM OR RELATED TO Your use of (or inability to use) the Service or reliance on any answer it provides. To the fullest extent permitted by law, Our total liability for any claim relating to the Service will not exceed the amount You paid Us for the Service in the twelve (12) months preceding the claim.

10. Indemnification

You agree to indemnify and hold harmless the Company and its officers, employees, and agents from any claims, losses, liabilities, and expenses (including reasonable legal fees) arising from Your use of the Service, Your Content, or Your violation of these Terms or applicable law — including entering client PII or PHI despite the warnings above, relying on an answer without verification, or using the Service in violation of Your professional obligations.

11. Termination

You may stop using the Service and delete Your account at any time. We may suspend or terminate Your access to the Service, with or without notice, if You violate these Terms, create risk or legal exposure for Us, or for other legitimate business reasons. Upon termination, Your right to use the Service ceases. Provisions that by their nature should survive termination (including ownership, disclaimers, limitations of liability, and indemnification) will survive.

12. Changes to the Service and Terms

We may modify or discontinue the Service, in whole or in part, at any time. We may also update these Terms from time to time. We will post the updated Terms on this page and update the “Last updated” date, and, where appropriate, provide additional notice. Your continued use of the Service after changes become effective constitutes acceptance of the revised Terms.

13. Governing Law

These Terms are governed by the laws of the State of Washington, United States, without regard to its conflict-of-laws rules. You agree to the exclusive jurisdiction of the state and federal courts located in Washington for any dispute arising out of or relating to these Terms or the Service, except where prohibited by applicable law.

14. Contact Us

If You have any questions about these Terms, You can contact us:

• By email: support@voc-hotline.org
• By visiting this page on our website: https://voc-hotline.org/terms